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Whitsons Community Blog Forum!

Welcome to Whitsons’ community blog forum! We believe it is important to get involved with our team members, clients, and customers, as well as create a space for information exchange, interesting perspectives, and interactive communications.

Here, you will find professionals from all around the company sharing their experiences and knowledge on a range of topics, from industry-specific trends and recipes to health and nutrition and team motivation.
Feel free to subscribe to this page (see button top right-hand corner) to be notified of the latest postings. If you like something you read, go ahead and share with your friends on Facebook, tweet it or send the link as an email.

We look forward to hearing your feedback, and to share about everything we stand for: People, Food, and Communications. Enjoy!!

Remembering Old-Fashioned Customer Service

Posted by itsupportgroup
itsupportgroup
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on Monday, 23 March 2015 in Team Motivation

hands clasped 3Economically, our country is facing some of the biggest challenges ever. The one thing that has remained constant throughout this rollercoaster economy is that the customer is our treasure and deserves to be treated as such. Regardless of our country's financial situation, the importance of customer focus and guest satisfaction should never be overlooked. In fact, it is even more important now than ever.

 

During this age of technology, an e-mail, text, IM or blog often replaces a personal greeting, a smile and a handshake in many companies. At Whitsons, we get to know our customers by name, and make sure we welcome them every time they enter our cafe. We remember the very foundation that our company was built on, and what sets us apart from our competition: personal service.

 

When you think about the businesses that you personally visit: what is the primary reason you frequent those establishments? More often than not, a customer service person comes to mind. Whether it is the gas attendant who washes your windows or the waitress who automatically refills your coffee without asking, it is these kinds of gestures that make the difference between good and exceptional service, right? That's why we have our team get to know the customers' likes and dislikes, and suggest the best meal for them from the menu that day. It shows how much we genuinely care.

 

Now how can you apply this in your own life? Throughout the years, there's been a shift in how we communicate to people from in person to online and we need to get back to old-fashioned personal interaction. Instead of emailing clients, stop by his or her office in person to say good morning. Instead of sending out a company-wide e-mail blast to your customers, greet them at the door with a smile. Instead of shooting over that IM to your friend, pick up a phone.

 

The nature of our business is demanding, and at times overwhelming; but at Whitsons we remember to take the time to provide the personalized attention that will increase customer satisfaction, build relationships, and even boost sales. We teach our teams to partner with our client and customers to build our operation, and that our personal touch will always be remembered over the numerous e-mails they still inevitably receive. Offer a simple handshake and a smile to someone, and you will make a bigger impact than you think. If we don't continue to do this, someone else will. So, make someone smile today!

 

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