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troy-csd-overhauls-school-lunches

Troy CSD Overhauls...


Article featured on Troy CSD website. Photo credit: Troy...Read More
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Wellesley Middle School...


A group of Wellesley Middle School students have been growing...Read More
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New Haven Walk Against...


Managers and team members from Oxford, Hamden, and Fairfield,...Read More
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Sustainability at...


This year the Whitsons team at Wellesley, partnered with Bates...Read More
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School Day with Whitsons...


It was a great day for a School Day at the New Britain Bees...Read More

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Training Our Team Members For Success

Our team members are an important part of our success. By investing in their future, we are ensuring the success of our clients’ dining programs through retention of dedicated, satisfied team members who care about their jobs and the customers we serve. Our career development programs, promotional opportunities and incentive programs provide team members with opportunities for professional advancement, personal growth and job satisfaction.


Core Training Programs

All team members are fully trained in customer service, sanitation, food handling, safety, culinary standards and operations, allergen control and other critical topics as part of our core curriculum. We believe proper training is an ongoing process and we regularly update our training and certification procedures. Whitsons has established procedures and safeguards to ensure we serve quality food—and we achieve this goal through our ongoing training initiatives.

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Our team members are an important part of our success. By investing in their future, we are ensuring the success of our clients’ dining programs through retention of dedicated, satisfied team members who care about their jobs and the customers we serve. Our career development programs, promotional opportunities and incentive programs provide team members with opportunities for professional advancement, personal growth and job satisfaction.


Core Training Programs
All team members are fully trained in customer service, sanitation, food handling, safety, culinary standards and operations, allergen control and other critical topics as part of our core curriculum. We believe proper training is an ongoing process and we regularly update our training and certification procedures. Whitsons has established procedures and safeguards to ensure we serve quality food—and we achieve this goal through our ongoing training initiatives.


Supplemental Training
Our regular classroom and on-the-job training programs are supplemented by educational programs, such as annual school manager meetings, attendance at industry food shows, participation on our internal ACT research and concept development council and support from our corporate trainers. All core training is provided onsite at the team members’ location. Online training is additionally provided through web-based training. We believe these programs provide our team with valuable knowledge and skills to build their own careers, as well as continuously infuse new ideas into the school nutrition program.


Achieving Culinary Excellence™ (ACE) Program
ACE is a four-year accreditation program, with designations after the completion of each of the four years of coursework: Bronze, Silver, Gold and Platinum ACE. The ACE program is a continuing education opportunity offered to all team members, and includes classes that enable them to enhance their operational knowledge and provide a better customer experience. Whitsons provides awards and recognition for each ACE level achieved. Course curriculum includes a broad base of topics:


  • Culinary skills and concepts
  • Operational management
  • Food safety management
  • People management


Center for Excellence™ (CFE) Bonus Program
CFE is a highly prestigious achievement that recognizes the accomplishments of an entire team and marks the location as a showcase account and Whitsons training center. Every onsite team is eligible to achieve this recognition, which marks the culmination of various personal and team achievements. One of the most important requirements is a rating of 95% or higher on the annual quality audit scores. In addition, all team members at the location must complete the ACE training requirements for the year. Whitsons provides a special bonus package consisting of monetary rewards and additional benefits for those locations that earn CFE status and recertification must occur annually. All team members at every level, from onsite to support, receive a bonus for such an achievement, and are presented with incentives to maintain this status each year.

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